Last updated: 2026-03-27
Veridion Capital Management is committed to handling all complaints promptly, fairly, and transparently. We take investor concerns seriously and aim to resolve them efficiently. Where we are regulated by the FSCA, our complaints handling process complies with the applicable regulatory requirements.
Complaints may be submitted through the following channels:
Please include your full name, account reference number (where applicable), a clear description of your complaint, and any supporting documentation.
We will acknowledge receipt of your complaint within 2 business days of receiving it. The acknowledgement will confirm that your complaint has been received and will provide an estimated timeline for resolution.
All complaints are investigated impartially. We aim to provide a final response within 30 days of receiving your complaint. Where additional time is required, we will notify you of the delay and provide an updated timeline.
Our final response will set out our findings, the outcome of our investigation, and any remedial action taken or proposed.
If you are not satisfied with our final response, and your services are provided through our South African FSCA-licensed entity, you may escalate your complaint to:
International investors serviced through our offshore entity should refer to the specific complaints and escalation pathway applicable to their jurisdiction. Details of the applicable escalation pathway are available on request from compliance@veridioncapital.com.
All complaints and their outcomes are recorded and retained in accordance with applicable regulatory requirements. Complaints data is reviewed periodically to identify and address systemic issues.