Last updated: 2026-03-27
Veridion Capital Management is committed to handling all complaints promptly, fairly, and transparently. We take investor concerns seriously and aim to resolve them efficiently, applying this commitment as a matter of internal policy as a private family office investment partnership.
Complaints may be submitted through the following channels:
Please include your full name, account reference number (where applicable), a clear description of your complaint, and any supporting documentation.
We will acknowledge receipt of your complaint within 2 business days of receiving it. The acknowledgement will confirm that your complaint has been received and will provide an estimated timeline for resolution.
All complaints are investigated impartially. We aim to provide a final response within 30 days of receiving your complaint. Where additional time is required, we will notify you of the delay and provide an updated timeline.
Our final response will set out our findings, the outcome of our investigation, and any remedial action taken or proposed.
Veridion is not currently regulated by the FSCA, as it currently operates as a private family office investment partnership. The following external escalation channels are provided for general reference only:
An international service offering is being developed as part of Veridion's expansion plan. Applicable complaints and escalation pathways for international investors will be disclosed when that service pathway becomes available. For queries, contact us at compliance@veridioncapital.com.
All complaints and their outcomes are recorded and retained in accordance with applicable regulatory requirements. Complaints data is reviewed periodically to identify and address systemic issues.